Refund policy
We want you to love your BeautyLabUS order. If something isn't right, here's how returns and refunds work.
Returns
You have 14 days from the date you receive your order to request a return. To qualify, items must be:
- Unused, unopened, and in their original packaging
- In the same condition you received them
- Accompanied by proof of purchase (order number or receipt)
For hygiene and safety reasons, the following items cannot be returned: opened or used cosmetics, skincare, or personal care products, unless the item arrived damaged or defective.
How to Start a Return
Email [support@beautylabus.com] with your order number and reason for return. We'll send you return instructions and, if applicable, a prepaid shipping label.
Refunds
Once we receive and inspect your return, we'll notify you by email whether it's approved. Approved refunds are issued to your original payment method within 5–10 business days. Shipping costs are non-refundable unless the return is due to our error (wrong or defective item).
Damaged or Defective Items
If your order arrives damaged or defective, contact us within 7 days of delivery with photos of the item and packaging, and we'll send a replacement or full refund at no extra cost.
Exchanges
The fastest way to get the item you want is to return the original and place a new order. Contact us if you'd like help with an exchange.
Late or Missing Refunds
If you haven't received a refund after 10 business days, check with your bank or card issuer first — processing times vary. If it's still missing, contact us at [support@beautylabus.com].